Cancellation Policy, Returns and Refunds

www.pinturaexpress.org

​

At Pinturaexpress, our priority is the satisfaction of our clients. Therefore, we have established a clear and transparent policy regarding the cancellation of orders, returns and refunds to guarantee a satisfactory shopping experience.

Cancellation of Orders:
Customers have the right to cancel an order before it is processed and shipped. To request the cancellation of an order, you must contact our customer service team as soon as possible.
Once the order has been processed and sent, it will not be possible to cancel it. In this case, the customer can proceed with a return following our corresponding policy.

Returns:
We accept returns within [3 days] of receiving the product, as long as the item is in its original condition and has not been used.
To request a return, the customer must contact our customer service team to receive detailed instructions on the return process.
The shipping costs associated with the return will be borne by the customer, unless the return is due to an error on the part of Pinturaexpress.

Refunds:
Once the return has been received and verified, we will proceed to make the corresponding refund within 3 working days using the same payment method used in the purchase.
In case of partial returns, the refund will be made for the amount of the returned products, excluding shipping costs.
This policy of cancellation of orders, returns and refunds aims to guarantee the transparency and satisfaction of our clients. For more information or to initiate a cancellation or return process, do not hesitate to contact our customer service team. Thank you for trusting Pinturaexpress!